Purchases are shipped from our warehouse by reputed courier agencies. Please allow the following number of days from receipt of your order.
- For India orders – All domestic prepaid orders are processed within 1 business day, whereas COD orders take 2 business days to process as we verify the order personally to ensure a seamless process. Orders will be delivered within 3-7 business days upon confirmation. Delivery to locations which are in low coverage or difficult to reach areas may take between 10-12 working days.
- For International orders – All international orders are processed within 1 business day.
You can expect delivery of the order within 10-15 business days.
ORDER DELIVERIES WILL BE MADE BETWEEN
- 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
- Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Adri Herbals takes no responsibility for goods signed by an alternative person.
- Adri Herbals is not responsible for damage after delivery.
- For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
- Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
For India Orders:
- We ship products throughout India. There is a flat shipping charge of Rs. 60 if it is COD we collect additional charge of Rs. 60
For International Orders:
- We also ship internationally across all countries
- Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
- All international orders may attract local duties in that country and the customer will have to pay locally, accordingly.
RETURNS & REFUNDS POLICY
At Adri Herbals, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
Adri Herbals is not responsible for any damage caused after delivery.
In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 24 hours from the time of delivery.
email@example.com (For shipment related queries)
In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on
firstname.lastname@example.org (For product related & other queries )
Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
Returns and exchanges requests will be subject to checking and vetting by Adri Herbals.
Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
Once your return request has been accepted, the refund will be processed within 7 business days and the amount will be transferred via the same payment mode used while placing the order.
You can get the refund within 7 days if you cancel the order before we ship. No refund shall be made after the order is shipped.
No Refund shall be made once goods are sold.
Shipping charges incurred on Free Trials are non refundable